Hero Image

Our Promise







Our absolute commitment is your complete assurance.

Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance  that we will deliver you an exceptional level of service and, most importantly, deliver on your primary  objective to achieve the best possible result for your property. Our Promise is made up of five essential services that you, our clients, need from us so that you’re  confident in the process we use to market your property. Our Promise is your absolute assurance of  how seriously we take our responsibilities on your behalf and the importance we place on our working  relationship with you.







Detailed marketing plan

After completing initial inspections, research and consultation with you, we will design a marketing strategy that is tailored specifically for you, your property and the current market conditions. A fully detailed  marketing action plan calendar will be presented to you so that you can see where and when all scheduled promotional activities and communication will take place.


Post-inspection feedback

Following each visit by a potential buyer and after every inspection, we will contact you to let you know how your property was perceived and whether any strong interest has been shown. We will  keep you informed of any potential buyers seeking a second viewing of the property.


Written progress report

We will provide you with a detailed written report on a weekly basis on what marketing activities have occurred to date, the enquiry and buyer viewings that marketing has generated and what is planned for  the following period of time. The report will also overview feedback we have gathered from buyers and any  relevant activity in the market that could impact the outcome of your property.


21 Day marketing review meetings

It is important that we get together weekly to review your marketing progress. These discussions often reveal opportunities to build upon the original marketing plan with new information from the market and  feedback on property features that are being well received. It is also an opportunity to examine how you are  feeling and to clarify anything from within the written reports.


All offers presented in writing

We will ask that any potential buyer expressing an interest in your property put their offer in writing. This not only shows their sincere intent but also allows us to enter negotiations in a committed and professional  manner. We will be there to assist you and offer advice on the written offers received, so that you can make  a timely and informed decision with as little stress as possible.



Harcourts South Africa Blog View more updates

How to take great listing photos

Make sure your listing photos are eye-catching. Traditionally property sales start to pick in springtime, ...

27 January 2020 

Tips for agents who want to be at the top of their game

Rising municipal rates, fuel price hikes, high unemployment rates and uncertainty over high crime rates ...

20 January 2020 

Repo cut rate does little to save economic concerns

The South African Reserve Bank's monetary policy committee announced yesterday that it has voted to reduce ...

17 January 2020 

Real Estate: 2020 and beyond

The real estate industry has undergone immense transformation over the past two decades, but a number ...

13 January 2020 

Property Search

  • to